Refund policy
When a deposit can be returned, how a withdrawal differs from a refund, and what happens to a payment that cannot be matched.
Not yet drafted
This document is an outline only. The operative text must be written and reviewed by qualified counsel before the platform accepts a single deposit.
1.Refund versus withdrawal
A withdrawal is a payout of your balance; a refund reverses a deposit that should not have been credited.
2.Uncredited and rejected deposits
How funds are returned when proof cannot be matched, including the destination and the timeframe.
3.Cooling-off
Whether an untraded deposit can be returned in full, and the window for requesting it.
4.Deposits already exposed to trading
Why a balance that has been through a settlement run is returned at its current value, not its original amount.
5.Duplicate and erroneous payments
The process for returning an accidental or repeated transfer.
6.Fees and charges on return
Any transfer cost deducted from a returned payment and who bears it.
7.How to request
Where to raise the request and what information is needed to process it.